In today’s fast-paced world, customers want answers quickly. Live chat support is a great way to meet this need. It’s like having a helpful friend ready to assist whenever you need. This article will show you some of the best live chat support examples to help you boost your customer service.
Key Takeaways
- LiveChat is known for its user-friendly interface and advanced features.
- Zendesk Support integrates well with other tools and has a full suite of features.
- tawk.to offers a free option with many useful add-ons.
- Re:amaze stands out for its powerful automation options.
- LiveAgent provides a complete customer support suite with social media integration.
1. LiveChat
LiveChat is a robust and fully-featured live chat solution that caters to businesses of all sizes. It offers a wide range of features that can enhance your customer service experience.
One of the standout features of LiveChat is its Messaging Mode. This allows you and your customers to communicate via chat and email, even if one party is offline. For instance, a customer can send a chat message after business hours, and it will be waiting for you in the chat queue. When you respond, the message will be delivered to both the customer’s chat widget and their email.
Managers will appreciate the intelligent chat routing, which distributes chats evenly among available agents. The Supervision feature is also noteworthy, as it allows managers to train agents during live chats without the customer knowing.
Other notable features include:
- Traffic: Displays a list of visitors on your site, allowing you to proactively reach out.
- Dashboard: Shows important real-time metrics like ongoing chats, unassigned tickets, and logged-in agents.
- Reporting: Tracks metrics such as greeting conversions, availability, ticket first-response time, and sales from chats for eCommerce businesses.
LiveChat also integrates seamlessly with thousands of other apps through Zapier. This means you can automatically add LiveChat contacts to HubSpot or track conversations in Google Sheets.
LiveChat is a comprehensive package that can meet almost any business’s live chat needs.
Pricing for LiveChat starts at $24 per month for one user. While it may be on the pricier side, the extensive features and ease of use make it a valuable investment for improving customer interactions.
2. Zendesk Support
Zendesk Support is a comprehensive ticket-based help desk solution that has been around for over 15 years. It’s a name that has become synonymous with customer support. Zendesk offers a full-service suite that includes chat, talk, social media, and a help center, all integrated into a powerful platform.
One of the standout features of Zendesk is its ability to connect with thousands of apps through Zapier integrations. This allows you to automate tasks such as creating tickets from new form entries or adding new tickets to your project management tool. For example, you can create Zendesk tickets from new Typeform entries or add new Zendesk tickets to Asana as tasks.
Zendesk’s pricing starts at $25 per user per month for the basic support team plan, with the full suite starting at $55 per month. This makes it a surprisingly affordable option for businesses of all sizes.
Pros & Cons
Pros:
- Scalable pricing and features to suit businesses of all sizes
- Ticketing system and messaging capabilities
- Automations and workflows
- Over 1,000 apps and integrations available
- Robust APIs and customizable ticket layouts in advanced plans
- Multilingual support and content
Cons:
- Advanced features only available in higher-priced plans
- Some users may find the initial setup and customization process overwhelming
Who Should Use Zendesk?
Zendesk is best for businesses that anticipate growth and need a live chat solution that can adapt to their expanding customer support needs. Its scalable features and integrations make it an excellent choice for companies looking to enhance their customer service capabilities.
Zendesk provides a wealth of resources and support for its users, including online support, onboarding guidance, and access to over 1,000 apps and integrations. This ensures that businesses can make the most of their investment in Zendesk’s live chat software.
3. tawk.to
tawk.to is a standout in the realm of live chat solutions, especially for businesses looking for a cost-effective option. This platform is completely free for unlimited users, making it an attractive choice for small businesses.
One of the key features of tawk.to is its knowledge base. You can create a subdomain to share help articles with customers and for internal use by agents. This can be customized with your logo, colors, and other branding elements. Customers can search for answers, and if they don’t find what they need, they can submit a ticket that goes directly to your messaging inbox.
Even though tawk.to is free, it offers 24/7 support via chat. This ensures that your customers can always get help when they need it.
Integration Capabilities
You can connect tawk.to with other apps in your tech stack. For example, you can send a message to Slack every time there’s a new chat in tawk.to or add new tawk.to tickets as cards in Trello. This makes it easier to manage customer interactions across different platforms.
Customization Options
The chat widget in tawk.to is highly customizable. You can set when and where it’s visible on your site, and how notifications are delivered. Options include sound notifications, message previews, and estimated wait times. There’s also a consent form option and a scheduler to enable and disable the chat widget automatically.
tawk.to is a great choice for businesses that need a robust, free live chat solution with plenty of customization and integration options.
Pricing
While the core features of tawk.to are free, there are paid add-ons available. These include AI assist, video and voice calling, and the option to remove branding. This a la carte pricing model gives you control over any extra features you might need.
Pros and Cons
Pros:
- Almost all features are completely free
- Customizable chat widget
- 24/7 support
Cons:
- Branding is more intrusive unless you pay to remove it
- Fewer integrations compared to other options
4. Re:amaze
Re:amaze is a modern, easy-to-use live chat app that focuses on enhancing the customer experience. It offers powerful automation options that can make managing customer support much simpler.
One of the standout features of Re:amaze is its Intents. This feature allows the app to classify user questions and trigger specific actions based on those questions. For example, if a customer mentions "return," the chat can be automatically routed to the returns department.
Re:amaze also includes Cues and Workflows. Cues are pop-up notifications that can be customized to appear based on visitor actions or criteria. Workflows automate how messages are handled, such as sending a follow-up note if a customer leaves a low satisfaction rating.
Re:amaze’s integration with Zapier allows you to connect it with other apps, creating a seamless workflow for your support team.
Despite its many features, Re:amaze does not include an integrated ticketing system. You’ll need a separate help desk app to manage tickets. However, its clean interface and comprehensive features make it a strong choice for businesses looking to boost their customer service.
5. LiveAgent
LiveAgent is a comprehensive customer support suite that offers a variety of features to enhance customer support. One of its standout features is the integration with social media platforms like Twitter and Facebook, allowing agents to monitor mentions, respond to posts, and create support tickets directly from the chat interface. This feature is particularly useful for businesses that have a strong social media presence.
LiveAgent also includes a self-service customer support portal where customers can manage forum posts, articles, and provide feedback. This portal helps in reducing the workload on support agents by allowing customers to find answers to their questions independently.
Key Features
- Gamification: LiveAgent includes gamification features that make the support process more engaging for agents. These features can help in motivating the team and improving overall performance.
- Automation: You can automate various tasks using LiveAgent’s Zapier integrations. For example, you can automatically send a Slack message whenever a new customer is created in LiveAgent or add new chat contacts to your email marketing list.
- Multi-channel Support: LiveAgent supports multiple channels including email, live chat, and social media, making it easier for businesses to manage all customer interactions from a single platform.
Pricing
LiveAgent offers a range of pricing plans starting from $9 per user per month for the Small Business plan, which includes 2 live chat buttons. This makes it an affordable option for small to medium-sized businesses.
LiveAgent’s extensive feature set and affordable pricing make it a strong contender for businesses looking to improve their customer support through live chat solutions.
LiveAgent is your go-to solution for boosting customer engagement and sales. With our 24/7 live chat support, you can connect with your customers anytime, anywhere. Don’t miss out on the chance to enhance your business performance. Visit our website to learn more and get started today!
