Choosing the best live chat service provider can be a game-changer for your business. Live chat tools help you connect with customers in real-time, making support faster and more personal. With so many options available, it’s essential to pick the one that fits your needs the best. This article will guide you through some of the top live chat service providers out there.
Key Takeaways
- Live chat tools improve customer service by offering real-time support.
- Personalizing interactions can make customers feel valued and satisfied.
- Integrating live chat with CRM software enhances data collection and service quality.
- Mobile-friendly live chat options ensure you can assist customers on the go.
- Monitoring performance metrics helps in optimizing the live chat experience.
1. LiveChat
LiveChat is a robust and fully-featured live chat solution that is quick to set up and easy to use. It offers a comprehensive suite of features that cater to the needs of small teams and can scale as your business grows. Some of the standout features include chat transfer, message sneak peek, and chat transcripts. The Messaging Mode allows communication via chat and email, even if one party is offline.
For managers, intelligent chat routing ensures chats are evenly distributed among agents, and the Supervision feature allows for behind-the-scenes training during live chats. The Traffic feature shows a list of visitors on your site, enabling proactive engagement, while the dashboard provides real-time metrics like ongoing chats and unassigned tickets. Reporting tools help track key metrics such as greeting conversions and ticket first-response times.
LiveChat integrates seamlessly with thousands of other apps through Zapier, allowing for actions like automatically adding contacts to HubSpot or tracking conversations in Google Sheets. Pricing starts at $24 per month for one user, making it a competitive option for businesses looking for a reliable live chat service.
2. Intercom
Intercom is a powerful platform designed to boost customer satisfaction through AI-powered chatbots, live chat, and automation. With its Business Messenger, you can connect with your clients in real-time and provide the right answers at the right moment. Intercom also allows you to access chat history, so you can continue relevant conversations whenever customers return.
One of the standout features of Intercom is its unified inbox, which stores all chats from different channels in one place. This makes it easier to manage multiple conversations at once. The customer data platform provides all the necessary information about prospects and customers to ensure a personalized experience. With Intercom, you can offer proactive support before customers even ask for help.
Benefits of Intercom
- Free trial available
- Conversation tags
- Saved replies
- Team-level office hours
- Team reply time
Pricing
The cheapest paid plan costs $74 monthly if paid annually. It includes Intercom Messenger, a single inbox, conversation tags, the ability to assign and snooze conversations, and send saved replies.
Intercom helps streamline your business by ensuring secure integration with other tools, protecting customer data, and maintaining trust. By adhering to best practices, businesses can offer safe and reliable live chat solutions, enhancing customer satisfaction and operational security.
3. Zendesk Chat
Zendesk Chat is a robust and versatile live chat solution that integrates seamlessly with various channels. It’s a full-service suite that includes chat, talk, social, and a help center, making it a comprehensive tool for customer support.
One of the standout features of Zendesk Chat is its ability to treat new chat messages as open tickets. This allows for efficient routing and management of customer inquiries. You can set chat limits for agents and assign skills to ensure that chats are handled by the most qualified personnel. Additionally, agents can tag other team members within the chat for extra support.
Zendesk Chat also offers integration with numerous apps through Zapier, enabling automation of tasks like creating tickets from new form entries or adding tickets to project management tools. This makes it easier to streamline your workflow and improve efficiency.
Pricing for Zendesk Chat starts at $25 per user per month for the basic support team plan, with the full suite available from $55 per month. While it may be overkill for small businesses, it’s an excellent choice for larger teams needing a powerful ticketing system.
Zendesk Chat is a transformative tool for lead generation, offering a proactive and non-intrusive way to engage potential customers. It enables instant responses, personalized experiences, and valuable data collection, enhancing conversion rates and customer satisfaction.
4. Olark
Olark is a versatile live chat service that can help you achieve various business goals, such as generating leads, driving sales, and providing better customer service. Customization, automation, and reporting are some of its main features. You can easily customize the chatbox to match your brand by adjusting colors, shapes, and positions, which can increase engagement with your company.
With Olark, you can communicate with prospects in real-time. The live chat analytics feature helps you adjust your approach to customers, ensuring high customer satisfaction. Before starting a chat, consider gathering information about prospects through chatbox forms. This way, you’ll be aware of their problems and can offer relevant solutions.
Benefits of Olark
- Customizable chatbox
- Live chat transcripts
- Custom chatbox forms
- Real-time communication with prospects and clients
- Chat history
- Agent groups
- Advanced reporting
- Targeted chat
Olark’s real-time communication feature is essential for modern businesses looking to optimize B2B interactions.
Pricing
Olark offers a 14-day free trial. For extended use, you can opt for a paid plan at $29 per month per seat, which includes unlimited chat history, a customizable chatbox, real-time reporting, and targeted chat.
5. Tidio
Tidio is a versatile platform that offers tools for marketing, sales, and customer support. It allows you to connect with your prospects and clients instantly via live chat. With Tidio, you can design and add live chat to your site in minutes.
Benefits of Tidio:
- Free plan available
- Live typing feature
- Access to customers’ browsing history on your website
- Canned responses
- Integration with necessary tools without coding skills
Tidio integrates with CRM, eCommerce, and email marketing services, enabling you to perform multiple tasks on autopilot. You can also integrate Facebook Messenger, Shopify, WordPress, and other tools.
Tidio empowers you to tailor your live chat to match your company style and branding, identify website visitors, and encourage them to interact with you through live widgets.
The platform helps you find out where your leads come from and provides a personalized experience for your customers. Rather than waiting for hours for an email response, potential clients can get their questions answered within minutes, preventing them from choosing another company.
6. Freshchat
Freshchat is a great choice for businesses aiming to provide excellent customer support. This platform helps you reduce customer churn and offer a personalized experience. With Freshchat, you can monitor your website visitors’ behavior in real-time, assist them, and encourage conversions.
Key Features
- Free trial: Freshchat offers a 21-day free trial to get you started.
- Canned responses: Quickly reply to FAQs with pre-set answers.
- Personalized experience: Tailor interactions to each visitor’s needs.
- Insights on customer behavior: Understand how visitors interact with your site.
- User-friendly interface: Easy to navigate and use.
Pricing
Freshchat’s paid plans start at $18 per month for one agent. This plan includes 2,000 bot sessions, 500 campaign contacts, assignment rules, priority inbox, canned responses, private notes, and FAQs.
Freshchat is an excellent tool to enhance customer support with live chat solutions. It ensures accessibility and efficiency, making it easier to convert visitors into customers.
7. Pure Chat
Pure Chat is a powerful tool designed to enhance communication with your website visitors. This live chat software is known for its intuitive interface and customizable chatbox, making it easy to tailor the chat experience to your brand’s needs. With Pure Chat, you can access chat history transcripts, which help you stay updated on customer issues and prepare for future questions.
Key Features
- Free Trial: Pure Chat offers a 30-day free trial, allowing you to test its features before committing to a paid plan.
- Advanced Widget Customization: Modify the chat widget to match your website’s design and improve user engagement.
- Chat History Transcripts: Keep a record of all chat interactions to better understand customer needs.
- Chat Notifications: Receive alerts for incoming chats to ensure timely responses.
- Canned Responses: Set up pre-written replies for frequently asked questions to save time and maintain consistency.
Pricing
Pure Chat’s pricing starts at $49 per month, which includes four users, unlimited chats, advanced widget customization, unlimited chat history transcripts, canned responses, and chat notifications.
Implementing live chat on your website can significantly improve customer experience, build trust, and reduce customer issues. More prospects will convert into customers, leading to higher revenue.
8. LiveAgent
LiveAgent is a robust solution for customer support and sales teams. With its live chat feature, agents can provide instant support 24/7 and convert leads into customers. The platform allows you to set up a live chat on your website quickly, ensuring a great customer experience.
Key Features:
- Proactive chat invitations
- Real-time typing view
- Chat history
- Monitoring of online visitors
- Control of queue length
LiveAgent also offers a self-service customer support portal where you can manage forum posts, articles, and customer feedback. Additionally, it integrates with social media channels like Twitter and Facebook, allowing agents to monitor mentions and respond to posts directly from the chat interface.
LiveAgent’s gamification features can make the support process more engaging for agents, encouraging them to improve their performance continuously.
Pricing starts at $9 per user per month for the Small Business plan, which includes two live chat buttons. A free trial is available for those who want to test the platform before committing to a paid plan.
9. SmartSupp
SmartSupp provides several solutions to reach prospects and convert them into clients. The platform offers chatbots, live chat, and video recordings to improve the efficiency of your business. Their live chat lets you directly connect with potential clients, provide short-to-the-point responses, and ensure excellent support. All these factors are essential for driving sales and increasing satisfaction with your company.
With SmartSupp’s customizable widget, you can choose colors and messages based on your brand character. The platform allows you to share different formats of files in the language you need. Consider sending a contact form in live chat to obtain contact data for further conversation. You can get in touch with these prospects and provide them with the necessary information through other communication channels.
When using the service, you’ll be able to access conversation history and improve customer experience. API documentation allows you to explore visitor details and find the right approach to prospects.
SmartSupp’s live chat offers a personal touch, builds customer connections, and can set your business apart in a competitive market.
Benefits of SmartSupp
- a free plan;
- tags;
- conversations history;
- customizable chat widget;
- multichannel chats on a single dashboard;
- contact form in chat to receive personal data;
- live chat mobile app.
Pricing
The platform has free and paid plans. A free plan covers one user, 100 conversations monthly, and a conversation history (available for 14 days). The cheapest paid plan will cost you $25.5 monthly for three agents, unlimited conversations, conversation history, tags, and office hours.
10. SendPulse
SendPulse is an all-in-one solution for businesses of all sizes. With its live chat feature, you can quickly enhance your customer support. The service allows you to start conversations with prospects and provide instant answers. Automated messages can handle FAQs within seconds, without needing a customer support agent. These messages are triggered by customer behavior on your website, ensuring they get the answers they need fast.
SendPulse lets you design your live chat to match your company’s style. You can customize the format, color, and style to fit your branding. The platform also allows you to decide when to hide or expand your chat widget. Testing different widget launches can help you find the best time to encourage more interactions.
One of the standout features is the ability to see chats from different messengers on one page. This means you can view dialogue history and read all inquiries without switching apps, making it easier to provide solutions quickly.
SendPulse also allows you to create deals directly from the chat on autopilot. By specifying custom actions, your CRM can automatically add new deals, freeing your team to focus on more urgent tasks. To build the live chat flow, you can drag and drop the required elements. For a more natural and human-like chat experience, consider integrating ChatGPT, which is available in SendPulse.
Benefits of SendPulse Live Chat
- Direct integration with ChatGPT
- Ability to create automated flows to introduce your brand
- Accept payments in the chat
- 1,000 active users and 10,000 conversations for free across all apps
- User-friendly interface and intuitive builder
- 24/7 support for customers
Maximize sales with live chat services by providing quick query resolution and integrating with CRM systems for effective customer service.
SendPulse is a powerful tool that can help you boost your email marketing game. With its easy-to-use interface and effective features, you can create stunning email campaigns in no time. Want to see how it works?
